We aim to dispatch all orders that are in stock within 24 working hours via a next day courier service. Please however allow up to 5 working days for delivery – if you live overseas this may take a little longer. If any item cannot be delivered within this time we will inform you of the reason for delay, along with a proposed delivery date. Please let us know if you would like your order to be sent to an alternative delivery address.

Returns Policy
You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone (see details below). Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or mis-described. Any goods returned should be in saleable condition, with any seals and wrappers unbroken. These terms apply to your order. We may change our terms and conditions at any time. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Customs and Import Duties
If you live outside the UK, please be aware that local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be.

Product Descriptions
Every effort is made to ensure that the products we supply correspond as closely as possible to those displayed in our store or online, but due to the handmade nature of our products there might be slight variations. No responsibility can be accepted for these variations. These could include, but are not limited to, slight differences in shades of fabric or dimensions of products. Please bear in mind that computer browsers may present colours slightly differently.

Returns Address

F.A.O. Returns Department
Charlie Bears Ltd
The Bearhouse
Pipers Close
Pennygillam Industrial Estate
PL15 7PJ

To download a returns form, please click HERE

Contacting Us
If there are any questions regarding our terms and conditions you may contact us using the information below:

Charlie Bears Ltd
The Bearhouse
Pipers Close
Pennygillam Ind. Est
Cornwall PL15 7PJ
United Kingdom

Telephone +44 (0)1566 777 092